The Challenge

Established since 1998 with more than 25 branches nationwide, Let’s Relax approached Primal for a consultation on how to improve their digital presence. Having been such an established, well-known brand, their approach to digital was outdated with Let’s Relax’s website requiring a critical update to its usability, speed and design.

Competitors in the space had a large share of search when it came to visibility within search engines such as Google which was the brand’s core channel for driving online bookings locally and abroad.

The Approach

Primal’s strategy started with understanding Let’s Relax’s digital customer and identifying core digital touch points along their journey before making an online booking. It was discovered that search marketing was their largest contributor to bookings online, and this formed our focus for the duration of the campaign.

Primal helped optimise the new website for conversions and for core target search terms, which were the key drivers of their revenue. Let’s Relax increased their share of search consequently and increased their ability to cater to their digital customer via Google Ads and an Organic Search campaign.

Let's Relax Spa image 1
Let's Relax Spa image 2
Let's Relax Spa image 3

The Results

100%
of Target Keywords
on Page 1

After 7 Months

46.94%
Increase in
Conversions

After 10 Months

104X
Return on
SEO Investment

After 11 Months

Testimonial

At the start, we were looking for a company who could build us a new beautiful website for our currently outdated website, including effective online marketing.

Primal responds to our challenges quickly and professionally. The team that we worked with regularly comes up with ideas or analysis that significantly improve our website and online marketing. They also have an ROI mindset and complete tasks on time.

For the digital campaigns, the results were a big increase in ROI while most of our SEO keywords are now in the first Page, many of which are also on top 3 rank. On the other hand, the website is working beautifully. There were some bugs before but, Primal fixed them in a timely fashion.

All the actions are ROI minded. Reports are clear with additional insights from staff. Staffs are pleasant to work with. They finish work on time with quality, and they also react well to additional requests and feedback.

Metapon

Project Manager , Let's Relax

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Our Awards

Growing Businesses Online - Google 2018
Best In Search - TopSEOs 2019
Agency of the Year - Campaign Asia 2018
Best eCommerce Campaign

Our Reviews

  • 5 star review  Working with K.Pailin and K.Thuch, We have such a good experience of quality service on SEO project and Advertising. Good knowledge, good support and great result.

    thumb ฐานัส อัจจิมาธร
    6/11/2021
  • 5 star review  We got very helpful supports and suggestions from Primal team. They are willingly helping support our online business. Especially our account executive — khun Yanisa (khun Pim) — who is very responsive, noce, and really helpful.

    thumb Chayaphat Songsaengchan
    6/11/2021
  • 5 star review  Primal is an excellent digital agency in Thailand who understands client's needs and is able to execute campaigns creatively and effectively. I've personally worked with two of their account managers (Khun Mild and Khun Mooham) and we have formed a great client-agency relationship. Strongly recommend Primal for anyone who is looking for an expert digital partner to help grow your businesses!

    thumb Suchart Kanthawichit
    6/17/2021
  • 5 star review  Our campaign with Primal runs smoothly, thanks to K.Mooham who is very professional and attentive to all our requests. Thank you for your great work and full support!!

    thumb May B.
    4/01/2021
  • 5 star review  Primal is incredibly knowledgeable and passionate about marketing. Primal Team were easy to communicate with and understood what we were looking for our businesses. Thank you for a great services and results.

    thumb Patoo2.2
    6/07/2021

About Us

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Ken Sarasas

FSVP, Direct Sales 5 star review

"We saw growth in revenue from online and the digital team was very knowledgeable and professional. I highly recommend them."

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