Challenge

Our first challenge was a strategic shift for a financial services client. Instead of promoting a broad mix of loan products, the focus moved solely to motorcycle and car loans in line with their goal of driving higher-value revenue. However, first-party data revealed a mismatch: the existing Meta audience was more responsive to personal and nano loans. This meant carefully adjusting our approach, knowing it could initially reduce lead volume and raise Cost Per Acquisition (CPA) while we built a more relevant audience base.

Clear, compliant, customer-first credit.

Approach

To address the strategic shift, our approach centred on a phased reintroduction of the new campaign focus. Following a careful review of the first week’s data, we temporarily paused the underperforming car loan campaign. At the same time, we reactivated the existing, high-performing general loan campaigns to maintain stability. The core of this strategy lay in how Primal would leverage the audience intelligence gathered from these proven campaigns. By gradually reintroducing car and motorcycle loan creative assets into those established campaigns, we were able to prime the audience and generate interest, while minimising any immediate negative impact on Cost Per Acquisition (CPA) and lead volume.

Results

The execution of our strategy was rooted in an agile, data-led approach. Rather than launching an entirely new campaign from a cold start, we integrated the new high-value product creative assets into the best-performing existing campaigns. This enabled us to build on the learning phase and momentum of those campaigns, ensuring efficiency from the outset. The outcome was an immediate uplift in leads, followed by a reduction in Cost Per Acquisition (CPA). The client’s positive revenue feedback reinforced our hypothesis on how Primal’s targeted approach could successfully deliver both top-of-funnel lead volume and tangible bottom-line growth.

x2.29

Lead Increase

50%

CPA Decrease

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